Issue Regarding Yahoo and Microsoft Mail Delivery


Last week we noticed that mailgun has lot of mail bounces from outlook mail address, because the mail delivery IP had been blocked. Usually mailgun fixes these issues automatically, but the issue was not solved after several days, so we asked them to change the IP. They refuced to do it because our bounce rate was high. This was a given as mailgun was mainly used to confirm valid mail address.

To fix it one option is to deliver mail by ourself, but since our server is IPv6 only, this won't work.

Second option is get our bounced rate back down by adding a notice in the registration page and making the backend validation more tougher. Which we took this option and while some users used a tempary email address(which is okay) some users were still adding non-existing email address.

To combact it, now we will send confirmation email by checking out the email address manually. This will take upto 24 hours. Also the upload page has been enabled to all users, so they can upload images without registering.

Also password resets won't work for accounts which have Yahoo and Microsoft email addresses. For this issue, we will be sending the email manually with reset link. If you are having this issue, please reach us via the contact page. This issue has been fixed.


Update 1:

The issue is fixed now but to get the bounce rate down, we will keep verifying accounts manually. -2019/02/01

Update 2:

The issue is complete fixed now.
We automatically check the email address and sends the confirmation email after some time. To compensation for the delay users can log into account without verification upto 7 days. -2019/03/20

We will add a update when this issue is fixed.

Comments

Post a Comment

Popular posts from this blog

Stability Improvements 2020

Hi all, Since we detected that the site was operating in a degraded status causing increase rate of 500 server errors, we checked the servers and found the memory usage was high on all servers. To remedy that we upgraded the database server and rebooted all app servers clearing the memory on them and these steps reduced the error rate. Also we improved loading balancing and fail-over logic in the frontend servers. It is due to these improvements and improved thumb image caching, that we were able to release the search page to public. Earlier we constrained with less data and errors on creating thumbnail images on the results page. Please enjoy the improved service and please do reach us, if you find the service not fast enough. Thanks. Also read the stability improvements we did in 2019 in this post: https://blog.beeimg.com/2019/12/stability-improvements-2019.html
Read more

Stability Improvements 2019

Hello all, Over the past few weeks BeeIMG has been a little unstable and just wanted to clarify on what happened. In the first unstable issue which in November were caused by our server provider doing maintenance on our servers. Our AMS node got hanged up during the maintenance and had to be manually restarted. However the impact on the service was minimal and the maintenance on our CDG node affected our service as its where our databases is hosted. After the maintenance the db server had been moved to under performing hypervisor and started to slow down the site. We had to move the server again to a better server. Forward to December, one on of our free customers started hitting with lot of image view per second and this overloaded memory on AMS server and to redis node to fail. Making maters worse AMS server ran out of disk space. when a fail over to CDG happened the traffic overload that servers redis node and caused the service to fail. The site served 503 errors durin
Read more

BeeIMG in 2014

Happy New Year All! Hope you earned the new year badge. This is how we looked at the beginning of 2014. Nothing much changed right? In this year we have hosted more than 11,000 images, have served nearly 65 million image views using 12.5 TB of bandwidth. According to GA we had 249,529 page views and 136,212 visits in 2014 and most users are from USA. 2013 Dec 2014 Dec Increase Images 3,000 11,000 +8,000 Image views 25 million 65 million +40 million Bandwidth 6 TB 12 TB +6 TB Looking back at 2014: we added Twitter and Facebook log in, new profile page, a dashboard to view all the image data in one place and we upgraded our systems to handle more views and added more thumbnail sizes. In the coming year we would like to add more image sizes in images as current thumbs are only for the use of the site. Also we would like to add
Read more